Archive for 'Motivating Salon Staff'
Salon Business – harrassed salon owner wants to get off the tools; can you help?
It’s a Catch-22 that almost all salon owners face: ‘how can I get off the tools so I can work “on” the business more, when I’m too afraid of losing money/worried about what the staff will do/can’t work out what to tell clients…’ blah blah blah. There’s no easy answer, as one of our Inner [...]
Read moreSalon Marketing – Little Hinges Swing Big Doors
A few weeks ago, long-time Inner Circle Premium member and million-dollar salon owner Tracey Orr sparked a storm of comment, support, ‘AHA’ moments and ‘Wow’ letters from other Members when she posted a stunningly-simple but effective method she uses to get her staff to sell. Tracey calls it her ‘buddy system’ and it’s been instrumental [...]
Read more“HELP or I will give birth in the salon!!!”
Most salon business owners dance to the tune of their clients, to their eternal detriment. And while they’re doing the quickstep as the clients play the fiddle, they’re multi-tasking – mixing it up with a soft-shoe shuffle as their staff beat the drum! Here’s an email that arrived in my inbox today, begging for help. [...]
Read moreIs Your Salon Business a Dictatorship or a Democracy?
I get a LOT of questions from Members all over the world, and some of them resonate with almost every salon owner. Our own surveys show consistently that apart from the challenge of getting customers (marketing), THE elephant in the room for 99% of salon owners is staff – how to find good ones, how [...]
Read moreAudio recording – Listen In as These Salon Owners Reveal Their Success Strategies
Listen in as these salon owners reveal exactly how they’ve grown their businesses in spite of (perhaps because of!) the global economic downturn! I loathe cliches, but there IS truth in many of them – like ‘Success breeds Success’. In this conference call, three of our most dynamic Inner Circle members reveal the strategies that [...]
Read moreFinding, Hiring and Motivating Salon Staff – Listen In!
Old business joke: “Life would be so much easier if it weren’t for those pesky customers!” There is some truth in it. No, the customer isn’t always right. But there’s more truth in the frustration we often hear from our Inner Circle members about staff. Apart from finding customers to fill chairs and treatment rooms, [...]
Read moreWhat would you do if one of your staff did this…?
How ruthless would you be if you caught one of your staff members deliberately sabotaging your sales? Some do it simply out of ignorance. Others do it because they just don’t care. Either way, it costs YOU money when your staff don’t sell your products, or worse, promote other people’s products… But there can be [...]
Read moreA Salon Owner’s Story – and How You Can Copy It…
Here is why YOU should move heaven and earth, crawl over broken glass to attend the Salon Owner Road to Riches Seminar in Melbourne, Sydney or the Gold Coast this year… In 1937, Napoleon Hill wrote one of the earliest ‘success formula’ best-sellers, Think and Grow Rich. I would have titled it ‘Think, ACT and [...]
Read moreHow to CUT Staff Absenteeism to ZERO!
Had an interesting conversation with one of our Inner Circle members this week. Like most salon & spa owners, Michael Curtis’ Blush Day Spa has suffered for years from the whims of some staff members who would habitually, without notice, report in ‘sick’ – and leave the rest of the staff to carry the load, [...]
Read moreCase Study: How This Salon Got 165 New Clients in ONE Month – Special Group Coaching Call for Inner Circle Members
Motion Beats Meditation, Every Time – Hit ‘Play’ on audio below. First, some interesting news that belies all the gloom and doom. International research and survey firm Synovate reports that a poll of 11,500 people in over a dozen countries found 41% of people plan to spend the same amount on beauty products and services [...]
Read moreIt’s Your DUTY to Make Money – and Save the Economy at the Same Time
This is my last post till the New Year. So I want to leave you, and 2008, with some gentle advice, a little encouragement, and a dose of economic reality. With most salons and spas bursting at the seams, appointment books full in the week before Christmas, I expect that most of this will fall [...]
Read more“Who Wants A Winning Salon Team?”
with David Osborne, WSM’s Recruitment Specialist. Go here to find tools you can use to create a profitable salon/spa team. The First 3 Steps To Creating a Money Making Team. Impossible I hear you cry, employees can be an absolute pain. Trying to get the right people, keep them and then there’s the motivation stuff. [...]
Read moreHow to Find – and Keep – Great Staff
During our international Inner Circle group coaching calls this week, the discussion was supposed to be about marketing – but both our Australian tele-seminar AND our US tele-seminar turned into in-depth discussions about staffing issues. How to find them (staff), how to pay them, how to ‘get their heads right’. It’s by far the biggest [...]
Read moreFour Great Salon and Spa Successes…
Inner Circle members: see below for the exact ad that brought one Member 87 new clients and $12,000 extra sales in a month. You might be wondering ‘how can a little salon like mine ever be a successful business….when I know nothing about business!?’ Well, take heart. About the only thing you can hear on Wall [...]
Read moreThree Examples of Why Motion Beats Meditation Every Time
Interviewing a series of successful salon owners this week for a new book I’m writing, it was interesting to see how a common thread began to emerge during these discussions. And it will come as no surprise to anybody who’s been following our work with salon & spa owners over the past serveral years, that [...]
Read moreWhy successful people hang out with successful people
At a seminar I gave on Monday in Brisbane, a salon owner took me aside after my talk and complained bitterly about how ‘tough things were out there’ and accused me of mis-representing the ‘true situation’ by only featuring stories about successful salon owners. “The way you talk,” she said, “you’d think almost every salon [...]
Read more“Help! I’m irrelevant in my own salon!”
This sounds like something more than one salon owner would feel from time to time – a post on the SalonCentral.com Forums this week from Tracey Walton of The Hair Gallerie in Northamtonshire in the UK. If you can help Tracey with her plea for advice, here’s where you go. If you’re not already a [...]
Read moreBeauty Advertising that Really DOES Work…
The greatest skeptics often become zealous advocates. From Belmont, New Hampshire, Village Image owner and Inner Circle member Susan Woodbury sent us a couple of excellent ads that brought in thousands of dollars in sales and a bunch of new clients. (Note to Inner Circle members only: to download Susan’s ads, click on the Inner Circle [...]
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