Tag Archives: sales prevention department
Does Your Customer Service Match This?
As the Water Rat said to the Mole in A. A. Milne’s classic Wind in the Willows, there’s nothing, but nothing, quite so much fun as simply messing about in boats. Except when it isn’t. I’ve just had a less than exhilarating maritime experience that could have been much worse had it not been for [...]
Read moreDoes this happen in YOUR salon???
Yesterday I did some free research for you, ‘mystery shopping’ a local salon business touted as one of my town’s most up-market, stylish salons. And the news is: It failed my report card. I won’t name the salon, but if its owner is reading this, she’ll recognize herself. This salon is one of three owned [...]
Read moreTales from the Sales Prevention Department – Does This Happen in YOUR Salon or Spa?
Call me old-fashioned, but I have this quaint idea that salespeople are supposed to sell things. After all, until something is sold, nothing happens. No income is generated, therefore no taxes are paid, and if no taxes are paid, no schools are built, hospitals staffed, roads constructed. But salesmanship is dead. Which is curious, because [...]
Read moreBig, Dumb Companies and their Sales Prevention Departments
Ah, I must be getting old. 2009 has sort of crept up and clobbered me over the head while my back was turned. Or to be honest, while I was lying prostrate on the deck of my boat ‘The Other Woman’. Which brings me to The Woman (the one I am to be married to [...]
Read moreHow to Find – and Keep – Great Staff
During our international Inner Circle group coaching calls this week, the discussion was supposed to be about marketing – but both our Australian tele-seminar AND our US tele-seminar turned into in-depth discussions about staffing issues. How to find them (staff), how to pay them, how to ‘get their heads right’. It’s by far the biggest [...]
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