Customer Service | Worldwide Salon Marketing

If your Salon has caused you to miss lunch, then you MUST read this!

I know that this is going to raise eyebrows for all salon owners. I have finally seen what some salons are trying to be! And it is not pretty… If you have ever MISSED lunch trying to fit clients in, then this is a MUST read! For a long time now it has been the [...]

How to Protect Your Salon’s Facebook from Attacks!

The threat of someone undoing all your hard work in marketing your business is now more real than ever! With the 2011 Salon and Spa Superstar Bootcamp only 17 days away, we look at how to protect all the marketing ideas that you have, and how to protect the future marketing ideas you will get [...]

Worldwide Salon Marketing cracks the Malta Code!

If you EVER needed proof that what we do actually works, then please read, and listen to this. It is from Threse Faruga, Inner Circle member, in Malta, which is a Southern European country consisting of an archipelago situated in the centre of the Mediterranean, 93 km south of Sicily and 288 km east of Tunisia, with [...]

Salon and Spa Superstar Bootcamp 2011 !

With the announcement yesterday that the months of January through March were the quietest for consumer spending in the last 20 YEARS, what are you doing to promote your salon ? Are you crossing those fingers, legs and toes hoping that the situation will go away? Well uncross those fingers, because you don’t have to [...]

Come and Meet the Worldwide Salon Marketing NZ Team at the NZ Beauty Expo!

If you had the opportunity to pick the brains of some of New Zealand’s top salon marketing and staff coaching experts ‘one-on-one’, would you jump at the chance? If the answer is YES then you are in luck! On July 2nd and 3rd 2011 Worldwide Salon Marketing NZ will be at the bi-annual NZ Beauty [...]

If You Don’t Have a Guarantee Then Your Salon May End Up On National TV, Just Like This One Did!

On Friday last week, Peter Doman, Senior Coach from Worldwide Salon Marketing Australia revealed how using a powerful guarantee in your salon can help you stand out above ALL other salons in your area. And if his article wasn’t proof enough that using an iron-clad guarantee to show you are 100% confident in what you [...]

NZ Salon Superstar – How Setting A Target Helped Monique Porter Sell 18 Times More Product in Just One Month!

Setting yourself goals and targets is so important in both your personal and business life. Without having an end result in mind, how will you be able to visualise and achieve your desired outcome. Let’s take ‘losing weight’ as an example in your personal life. When you set yourself that goal did you have a [...]

WSM EXCLUSIVE – Elite Salon Staff Coaching Program Launches!

Creating a powerhouse team in your salon just became a whole lot easier, with the launch of the Elite Salon Staff Coaching Program & Toolkit™. Following their massive success as distributors of the Worldwide Salon Marketing Inner Circle Program in NZ, Rachael D’Aguiar and husband Chris Sanders are now launching the Elite Salon Staff Coaching [...]

How Having a GUARANTEE Can Save Your Salon From Being Shamed on National TV!

For those of you who are members of the Inner Circle program you will know that from the very start of your membership I drill into you the importance of having a guarantee in your business and using it in all of your marketing. Most salons embrace it, others although a little apprehensive soon recognise [...]

ANNOUNCING: NZ ‘Salon Profit’ Seminar, Greg Milner is coming to New Zealand!

We are so excited to announce that for the first time in almost 3 years, Worldwide Salon Marketing CEO Greg Milner is coming to New Zealand to present a phenomenally powerful presentation, never before seen in New Zealand. Join us for a day of inspiration and motivation as we talk about the things that REALLY [...]

Does Your Customer Service Match This?

As the Water Rat said to the Mole in A. A. Milne’s classic Wind in the Willows, there’s nothing, but nothing, quite so much fun as simply messing about in boats. Except when it isn’t. I’ve just had a less than exhilarating maritime experience that could have been much worse had it not been for [...]

Is Your Salon a General Motors, or a BMW?

Late last year, Michelle and I needed to get to LA airport from down near San Diego. It’s about a three hour drive up Freeway 5 in peak hour traffic on a Friday afternoon, and for most of the journey you’re either doing 80 miles an hour or sitting in a car park. There doesn’t seem [...]

How Often Should You Contact Your Clients?

During this week’s tele-seminar with Worldwide Salon Marketing Inner Circle members and salon marketing stars Tracey Orr, Anne Holleley and Rebecca Skehan, one attendee piped up with this very relevant question: can you contact clients TOO often? I have a rather simplistic approach to this, one that sounds brutal – and frankly, most salon owners [...]