“Help! I’m irrelevant in my own salon!”
by Greg Milner on 17/06/08 at 7:04 pm
This sounds like something more than one salon owner would feel from time to time – a post on the SalonCentral.com Forums this week from Tracey Walton of The Hair Gallerie in Northamtonshire in the UK. If you can help Tracey with her plea for advice, here’s where you go. If you’re not already a registered forum user, you’ll need to register before you can post a reply. (It’s free)
“Having a downer moment, I feel irrelevant in my own salon. Why, because I can’t get the staff to do what I want. It sounds really weak and it pains me to say it because I don’t see myself as a wilting flower. Basically they just want to cut hair and go home.
“I have had numerous ‘training’ sessions from myself and suppliers. I have a sliding commission structure and one-off incentive rewards but nothing motivates them. Yes I’ve asked what they want, yes things get measured, yes I praise them for doing anything right and yes I tell them when they have not done something they know they are supposed to, eg enter new client address and other detail in our salon iris (167 new clients in last 8 weeks with only a tel number!)
‘Talk to clients about the products you use’ – translates as ‘do you want wax on your hair’ – no thanks, who would, or even worse just using it and not even telling them what or why they are using it.
There are countless other things and I’m sick of the sound of my own voice, I feel like I’m nagging. I’ve tried both carrot and stick approaches.
HELP ME BEFORE I EXPLODE!!!”
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A post by Greg Milner The odd idea, a bit of prodding, a nudge here and there, a little fun, and the occasional dose of brutal reality. Greg is co-founder and CEO of Worldwide Salon Marketing, a writer, direct response marketing consultant, specialist marketing systems adviser and coach. He (sometimes) accepts private consulting clients. |
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